Jan

26

Gaza

Category: Politics, Television, grrrr | Comments Off | Trackback

I’ve just sent the following to BBC Complaints and have written to my local MP to encourage him to sign Richard Burden MP’s EDM. I would encourage my reader to join me. I have been greatly impressed by the BBC’s impartiality over the years and applaud the Corporation’s continuing efforts to be impartial. However, I [...]

Jan

4

The Manners Manifesto

Category: Culture, grrrr | Comments Off | Trackback

Straight from Andrew Collins’ blog, this is The Manners Manifesto (edited here, in full on his blog). It’s time for a return to— or a formalisation of— good manners. Here’s how we do it:

Sep

14

The gas man

Category: grrrr | 1 Comment | Trackback

Currys claimed to be unable to sort out our installation. I actually felt a little sorry for the chap in after-sales who was sufficiently frustrated at his own inability to solve our problem that he actually suggested we would be better off contacting Trading Standards. Currys appear to have almost utterly inflexible systems. We suggested [...]

Sep

14

“Oh. You’re early!”

Category: grrrr | Comments Off | Trackback

Currys have finally delivered the cooker we ordered some time ago. They were supposed to ring us last night to let us know when the delivery would be made. They didn’t. We rang them this morning and were told that the delivery would be between 2.15 and 6.15 pm today. Much to our surprise, the [...]

Sep

9

Genuine quotes from calls to Currys after-sales

Category: grrrr | Comments Off | Trackback

We have made a lot of calls to 08000 682868, the poorly publicized freephone number for Currys after-sales in the past week. Below are just some of the gems: “We don’t have any managers.” “We don’t have a customer services department.” “Head Office are useless.” “Who do you think you are? The Managing Director?” “No. [...]

Sep

9

“If I ever, ever consider buying something from Currys ever again, shoot me.”

Category: grrrr | Comments Off | Trackback

It really should not have taken so long for us to reach people who want to help. On Monday, Marie assured me that we would be contacted on Tuesday. I said at the time that I did not believe her but was reassured that this was a firm date. On Tuesday, having not been contacted [...]

Sep

9

Email response from Currys

Category: grrrr | Comments Off | Trackback

Last Sunday, I sent an email to Currys Customer Services (the text of which was largely identical to that of the post below). I have just received a response, five days and 23 hours later. We have an apology. We are told that the advisors gave us correct information. This is odd as the information [...]

Sep

9

Currys and the cooker, part 2 (delayed)

Category: grrrr | 1 Comment | Trackback

We have ordered a Belling G755 cooker. We were informed on 30th August that we would be contacted “either on Friday [1st] or Saturday [2nd September]” to arrange a delivery date for this item that was in fact out of stock at the time of our order due to “problems with the system”. We were [...]

Sep

8

Place your bets now…

Category: grrrr | Comments Off | Trackback

I haven’t written the second instalment of the Currys cooker saga yet. However, Kate has just come off the phone with the alleged purveyor of white goods for the fifth time today. Val informs us that Head Office will be contacted when they open tomorrow (Saturday) morning. That’s interesting. Neil assured us last Saturday that [...]

Sep

7

How to not buy a cooker

Category: grrrr | Comments Off | Trackback

We returned from our holiday to a mountain of post, a soppy cat and a cooker with a faulty oven. Put simply, the oven just would not warm up. We thought of having it mended but concluded that the cooker’s time was up. It was old when we, then as tenants of this house, first [...]