Sep
8
Category: 
|I haven’t written the second instalment of the Currys cooker saga yet. However, Kate has just come off the phone with the alleged purveyor of white goods for the fifth time today.
Val informs us that Head Office will be contacted when they open tomorrow (Saturday) morning. That’s interesting. Neil assured us last Saturday that there was no possibility of Head Office doing anything. Not only would they “be no use to” us, but they are not open at all at the weekend. This is the same Neil who told us that there are no supervisors, Customer Services does not exist and complaints may only be made in writing.
Incidentally, 08000 682868 is the freephone number for Currys After-sales. After-sales are the people you want to speak to in the event of difficulties with web orders. Be firm. Be assertive. Write down names and extension numbers. Keep records of every person you deal with. Tell the helpful people (there are some, and they appear to be real treasures) that you will praise them in writing. Tell the clueless and obstructive droids that you must be put through to a supervisor if they are unable to help.
Oh, and you may find it helpful to keep stating that you are aware of your rights under the Supply of Goods and Services Act 1982.
Technorati Tags: Currys, cooker, Customer Services, complaints, freephone, After-sales, clueless, obstructive
Possibly related:
- “If I ever, ever consider buying something from Currys ever again, shoot me.”
- Currys and the cooker, part 2 (delayed)
- Email response from Currys
