Email response from Currys

Last Sunday, I sent an email to Currys Customer Services (the text of which was largely identical to that of the post below). I have just received a response, five days and 23 hours later.

We have an apology. We are told that the advisors gave us correct information. This is odd as the information is demonstrably wrong. We were promised several phone calls and had received only one.

We are told that they did everything possible. This, too, is odd. The two advisors to whom we spoke last weekend did everything they could to prevent us communicating with people who actually had the power to make decisions.

In fairness, we have now got through to some helpful people in after-sales. The story of how we got to that point will appear in the next post.

Technorati Tags: Currys, Customer Services, helpful, after-sales

Possibly related:

• How to not buy a cooker
• Swift response from Mark Hendrick’s office
• Currys and the cooker, part 2 (delayed)