Genuine quotes from calls to Currys after-sales

We have made a lot of calls to 08000 682868, the poorly publicized freephone number for Currys after-sales in the past week. Below are just some of the gems:

• “We don’t have any managers.”
• “We don’t have a customer services department.”
• “Head Office are useless.”
• “Who do you think you are? The Managing Director?”
• “No. I will not let you speak to a supervisor.”
• “I am sorry.”
• “I do believe you are entitled to some compensation.”
• “I will not speak to you. You are not the customer.” (!)
• “I will not put you through. It’s the policy.”

Which of the above demonstrate a true commitment to customer service and a desire to retain my custom?

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