Dec
7
iBook problems
Category: Apple Mac, Technology |
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For the fourth time this year, the logic board on Kate’s iBook has gone. We’re hoping not to have a repeat of Zoara’s iBook saga and were pleased today to be told by the nice man at GBM that we should be due a replacement. Fingers and toes are crossed.
Ooo, maybe I’ll get that lucky, hey? I hope so. This will be logic board #3 in the span of 2 years. While it’s not as frequent as yours, obviously, it’s still pretty ridiculous. The woman at the Apple Store said we may have troubles convincing them to get us a G4 since we’re not under Apple Care. I find that ridiculous. I feel like I got handed a lemon, so they should replace it - especially since they KNOW that’s what it is. No one goes into buying a computer expecting to have it sent off three times for the same thing. Wish me luck, and thanks for the post on my site!
It’s a pleasure. We didn’t have AppleCare on the G3. We were, however, persistent in that we rang Apple and spoke to Customer Relations. It appears there is now quite a precedent for this, certainly in the UK.
Did you have to really get on them about replacing it? I called Customer Relations yesterday, and talked to some guy named Tony. He said he’d review my “case”, and get back to me today. Cross your fingers! I’m kind of thinking it’s not going to be as easy as someone telling me yes the first time around, but tis the season, right?
Update: Talked to Tony, from Customer Relations. Because of the age of my computer (bought in 9/03) they were unable to swap out my machine. They did say, however, that they were going to replace the board once more, with a new design of logic board (the guy said they re-did them two months ago?) and if it happens again, we’d look at it then. He said he didn’t think he could get me a replacement machine even then, because of the “age of my computer,” which I don’t feel should matter - I’ve had this problem six months into getting my machine! He said he could get me some voucher, like half off a new machine or something. The best part in talking with Tony is that he acted as though I was lucky they were paying to replace my logic board for free since I was out of warranty. Believe me, I had something to say about that. =P
I’m willing to give it one more shot, solely because they say they’ve re-designed the logic board. If this one fails, I’ll not settle for a half off voucher, believe me.
[…] Well, here’s the verdict on my poor wee G3: I’m not getting a new machine. For now. I had called Customer Relations and spoke with Tony yesterday, and gave him my plight. He said he’d call me back today with an answer, which was negatory on getting a replacement machine. Go fig. Did I think it was going to be that easy? Eh, sort of. I felt it could go either way. I was reading Luke’s G3 logic board issues and he wound up getting a G4 after four replacements without a hassle. […]
Jenn, Apple policy appears to be that the logic board needs to die four times. Our iBook G3 was almost exactly the same age as yours (the G4 was announced within days of us receiving it).
In the UK, the Sale of Goods Act specifies that goods must be of “merchandisable quality” and “fit for purpose”. This effectively guarantees many goods for longer than manufacturers would care to admit and the fact that the logic board issue is a known fault leaves Apple with a shortage of legs to stand on.
Well, let’s hope she dies a fourth time, and I’ll get a new machine.